Technicien Helpdesk

☞ Fujitsu

Vue: 140

Jour de mise à jour: 26-11-2025

Localisation: Anderlecht Brussels Capital

Catégorie: IT - Logiciel IT - Matériel / Réseaux Informatique Direction Mécanique / Technique Entretien

Industrie: Industrie

Type d’emploi: Voltijds, Tijdelijk

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le contenu du travail

WORK ENVIRONMENT

Fujitsu is seeking for Front Office Support Agents to join the Helpdesk Team at one of our biggest customers in the European Institutions.

Based in Brussels, we offer both Freelance & employment contracts for this role.

DESCRIPTION OF TASKS

  • SPOC, communicate with users (verbally and written) in English-French - 1st line Support
  • Log, categorize, prioritize, diagnose, troubleshoot and resolve incidents whenever possible.
  • Utilize Remote Desktop Takeover to improve remote diagnose.
  • Follow-up end-to-end progress of all incidents, requests and standard changes
  • Escalate to the Competence Group when require
  • Execute CMDB update tasks following incident resolutions and change implementation
  • User-rights management
  • Follows established processes and procedures
  • Propose and improve Knowledge Base articles
  • Reinforce the Proximity team in case of exceptional workload

KNOWLEDGE & SKILLS

  • Basic service knowledge
  • Technical knowledge Microsoft Office, PCs basic networking
  • Customers relationship
  • Communication
  • Problem solving
  • Drive and determination
  • Business awareness
  • Flexibility

YOUR PROFILE

  • Education: High school diploma or higher
  • Experience: at least 1 first strong experience in IT help-desk support
  • Languages: you are fluent in both English and French

Durée du contrat : 6 mois

Job Types: Full-time, Temporary

Salary: From €2,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Company car
  • Company computer
  • Company phone
  • Eco vouchers
  • Food allowance
  • Fuel card
  • Hospitalization insurance

Schedule:

  • Monday to Friday
  • Night shift
  • Shift work

Supplemental Pay:

  • Night shift pay

Education:

  • High school or equivalent (Required)

Language:

  • English (Required)
  • French (Required)

Work Remotely:

  • Temporarily due to COVID-19
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Date limite: 10-01-2026

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