Technicien Helpdesk
Visualizza: 140
Giorno di aggiornamento: 26-11-2025
Località: Anderlecht Brussels Capital
Categoria: IT - Software IT - Hardware / Reti Tecnologie dell’informazione Consiglio di amministrazione Meccanico / Tecnico Manutenzione
Industria: Industrie
Tipo di lavoro: Voltijds, Tijdelijk
Contenuto del lavoro
WORK ENVIRONMENT
Fujitsu is seeking for Front Office Support Agents to join the Helpdesk Team at one of our biggest customers in the European Institutions.
Based in Brussels, we offer both Freelance & employment contracts for this role.
DESCRIPTION OF TASKS
- SPOC, communicate with users (verbally and written) in English-French - 1st line Support
- Log, categorize, prioritize, diagnose, troubleshoot and resolve incidents whenever possible.
- Utilize Remote Desktop Takeover to improve remote diagnose.
- Follow-up end-to-end progress of all incidents, requests and standard changes
- Escalate to the Competence Group when require
- Execute CMDB update tasks following incident resolutions and change implementation
- User-rights management
- Follows established processes and procedures
- Propose and improve Knowledge Base articles
- Reinforce the Proximity team in case of exceptional workload
KNOWLEDGE & SKILLS
- Basic service knowledge
- Technical knowledge Microsoft Office, PCs basic networking
- Customers relationship
- Communication
- Problem solving
- Drive and determination
- Business awareness
- Flexibility
YOUR PROFILE
- Education: High school diploma or higher
- Experience: at least 1 first strong experience in IT help-desk support
- Languages: you are fluent in both English and French
Durée du contrat : 6 mois
Job Types: Full-time, Temporary
Salary: From €2,000.00 per month
Benefits:
- Cell phone reimbursement
- Company car
- Company computer
- Company phone
- Eco vouchers
- Food allowance
- Fuel card
- Hospitalization insurance
Schedule:
- Monday to Friday
- Night shift
- Shift work
Supplemental Pay:
- Night shift pay
Education:
- High school or equivalent (Required)
Language:
- English (Required)
- French (Required)
Work Remotely:
- Temporarily due to COVID-19
Scadenza: 10-01-2026
Clicca per candidarti per un candidato gratuito
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