Helpdesk Agent

☞ Econocom BeLux

View: 106

Update day: 16-11-2025

Location: Schaerbeek Brussels Capital

Category: IT - Software

Industry: IT Services IT Consulting

Position: Entry level

Job type: Full-time

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Job content

We are looking for a 1st /2nd line helpdesk agent for one of our clients.

You will be responsible for

  • Remote, & on-site support for IT users of our client
  • Call handling
  • Ticket creation
  • Troubleshooting
  • Follow-up
  • PC staging, configuration, and installation.

Profile

  • Windows 7 and 10 (Use, configuration, and troubleshooting)
  • Microsoft Office (2010/2016)
  • User management (use of Active Directory)
  • You speak Dutch & French

Basic knowledge of:

  • Software (MS Visio, Adobe products...)
  • (commands) DOS.
  • VoIP
  • Videoconferencing
  • Domotica (meeting rooms)
  • Smartphones and GPRS (level troubleshooting)
  • Wi-Fi
  • Hardware (PC, printers, and peripherals)
  • VPN
  • IT network topology, VMware, Software Virtualization.
  • Experience in TCP/IP (VLANs, POE, WiFi,802.1X, horizontal cabling, ...)
  • Staging Hardware (user oriented - PC...)

What can Econocom offer?

  • A challenging and diverse job for a versatile candidate
  • A competitive salary supplemented with hospitalization and group insurance, meal and eco vouchers, a company car, and the possibility to work from home
  • A great team where there is room for initiative and improvement. We have exciting collaboration projects within our company
  • Numerous blended training opportunities to support your professional growth
  • Fun... through our quarterly events where you will be informed about the INS and outs of Econocom and stay in touch with colleagues
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Deadline: 31-12-2025

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