Inside Sales Engineer

☞ Emerson

View: 125

Update day: 16-11-2025

Location: Diegem Flemish Brabant

Category: Marketing / PR

Industry: Industrie

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Job content

Inside Sales Engineer
Requisition ID: (21017888)
Primary Location: Belgium-Diegem
Job Function: Sales
Job Posting Date: Dec 12, 2021, 11:47:28 PM
Job Summary:

Provide best technical support about Fluid Automation Products & Solutions to Customers, Sales Representatives, Business partners and Intermediaries; guarantee a positive Customer Experience managing speedy and knowledgeable responses that solve their problems; applying Company policies

Ensure efficient collaboration with technical support, order management, outside sales or any other department involved in managing speedy and knowledgeable responses that solve Customer’s problems.



Role Responsibilities:

  • Handle technical enquiries for entire portfolio;
  • Handle technical requests and quotations (RFQ);
  • Track quotations to Customers, on behalf of Salespersons;
  • Provide technical service assistance relating to application problems with products installed in the field; provide recommended solutions/corrective actions; ensure all Customer requests are properly handled and closed to Customer Satisfaction;
  • Provide competitor product cross-references, as required;
  • Generate leads for sales force through active listening and probing for customer requirements and opportunities;
  • Provide internal feedback within the company regarding customer concerns, by gathering and analyzing the broad source of information collected through Customer interactions;
  • Detect non-conformities and report them; contributes to continuous improvement;
  • On request, participate in trade shows for both duty and surveys as requested by Sales & Marketing;
  • Maintain and develop full knowledge of product portfolio; keep update on new products and portfolio evolution: product range evolutions, new products introduction, obsolescence, replacement products;
  • Ensure that any activity, task, and responsibility, as well as all transactions, are managed and performed in full compliance with the Company ITC certification program and with the Quality and Environmental Management System;


Role Profile:

  • Preferably bachelor’s degree in engineering – Mechanical, Electrical or Engineering technology;
  • Recent Graduates will be considered;
  • Details oriented, ability to work under time pressure and multi-tasks;
  • Strong analytical skills and problem-solving abilities; proactive;
  • Good Customer sense; interest for Commercial role and environment;
  • Cooperative; willingness to interact and work with others; team player;
  • Excellent verbal and written communication skills. Fluent in local language(s) and good English;
  • Direct and interactive computer skills and electronic business interfaces: Outlook, Microsoft Office.

About Emerson

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

We encourage and support several Employee-led Resources Groups that promote a diverse and inclusive workplace.

Our global Women in Stem initiative gives you the opportunity to connect with local peers that share the same interest, to promote the diversity & inclusion and early STEM education and to benefit from professional development to access leadership opportunities.

Our LGBTQ+A Group empowers our workforce regardless of their gender identity or sexual orientation, and supports the inclusion and professional development of all employees.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.

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Deadline: 31-12-2025

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