IT Analyst, Employee Experience

☞ Thermo Fisher Scientific

View: 140

Update day: 26-11-2025

Location: Charleroi Hainaut

Category: IT - Software IT - Hardware / Networking Information Technology

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Position Summary:

The IT Analyst will support local end-users and provide services to other locations within the region – remote and on-site. S/he will install, configure, administer and support local PC and Server hardware (incl. peripherals) and applications in a Microsoft Windows environment. The person will also provide consistent levels of service through SLAs and effective IT support for site business activities.

Key Responsibilities:

  • Provide end-user support (2nd / 3rd level) and system availability within predefined timeframes
  • Improve end-user experience
  • Identify and assist in (process) improvement opportunities (leverage Office 365)
  • Protect data & system security and data privacy
  • Assist with IT projects and roll-outs
  • Work in global IT teams and on specific IT subject areas (regional EU, international)
  • Update IT management up to date on progress at supported site(s)
  • Escalate problems as necessary
  • Provide agreed IT services for one or more site(s)
  • Monitor and track work orders for meeting SLA, due dates, and other priorities in order to meet customer needs
  • Participate in quality improvement tools to resolve up common user requests / issues
  • Assist with any infrastructure changes to improve performance, reduce cost, or increase functionality
  • Participate in site compliance regarding IT directives, policies and initiatives
  • Assist the local business leaders with coordinating business and IT support activities
  • Keep track of IT inventory (Hardware, Software Licenses) and validation status
  • Maintain IT related documentation

Minimum Requirements/Qualifications:

  • BS in Computer Science, Engineering, or comparable
  • Good knowledge of Windows OS and PC/Server hardware
  • Skills and experience with Microsoft Office 365 product family; ability to help showcase Office 365 features & capabilities
  • Ability to support with remote tools, antivirus & backup programs, hardware imaging, etc.
  • Constant learning attitude to keep broad IT knowledge up to date
  • Customer focused attitude
  • Good written and verbal communications skills

Non-Negotiable Hiring Criteria:

  • Experience in system engineering, integration or comparable (MCSA, MCITP, …)
  • Excellent local language and good English language skills (in speaking & writing)
  • 3 years experience preferably in mid to large sized companies
  • Driving License (class B)
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Deadline: 10-01-2026

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