Live Studio Coordinator

Job content

Napoleon Sports & Casino operates a unique Live Casino in Belgium, where you can play online blackjack and roulette games with other players, led in Dutch and French by Belgian Game Presenters. Our exclusive Live Studio employs a vibrant team of Game Presenters that entertain our players 7 days per week between 11am and 4am.

As Live Studio Coordinator, you are responsible for ensuring operational excellence. You coordinate and support the team to ensure that company objectives are met. In close consultation with, and reporting to the Head of Live Casino, you organize daily operations, coach Shift Managers and Game Presenters and strive for team satisfaction. By doing so, you enable the team to consistently offer our players the most exciting Live Casino experience.

Responsibilities

• Be the first operational point of contact for shift managers and game presenters
• Manage, supervise, coach, motivate and train the team and build team morale
• Work with the team to reach required results and to meet company objectives
• Plan and follow up on monthly and daily work schedules, and approve leaves
• Prepare and monitor the teams’ KPIs, devise and execute regular improvement plans
• Monitor operational performance; assist in periodic performance reporting to ExCom
• Organize and perform periodic team and individual meetings and evaluation sessions
• Coordinate and perform (re-)training sessions, ensuring that the team, and every individual team member, meets results and masters gaming rules and techniques
• Monitor incident recordings, follow up on incident reports and compose OPS reports
• Coordinate general and HR admin, exchange data with HR or partners (interim)
• Manage employee expectations and resolve requests
• Participate in recruitment, coordinate and perform onboarding of new hires
• Handle disciplinary cases and terminations as needed
• Manage the live studio inventory
• Work with other departments to support the overall success of the Live Studio

Your profile

• Several years of professional experience in an operational people management position, ideally of a large group of people – experience with shifts is an asset
• Effective leadership skills, able to inspire, to motivate, to guide, to develop and to support team members and stakeholders in being the best version of themselves
• Outstanding communication skills, using appropriate language at all levels -both spoken and written- in Dutch and English. French communication skills are an asset
• Able to grasp, analyze and visualize operational performance data, and to compose clear reporting for management purposes, and for informing higher management about results
• Good MS Office skills: Excel, PowerPoint
• Solution oriented, problem solving peoples’ person, credibility from integrity and respect
• A team player who derives satisfaction from bringing people together and delivering results in close collaboration with others

Our offer

Napoleon Sports & Casino is Belgian market leader in the entertainment sector, and part of Superbet Group, a leading pan-European entertainment corporation. We are focused on marketing online and offline gaming experiences that are safe, thrilling and rewarding. Our innovative platforms are built in contemporary technologies that run on a state-of-the-art system architecture.

In return for your dedication and expertise, we offer a challenging career in a unique, fast-paced and dynamic environment. We offer an attractive salary package, including various benefits, a company car with fuel card, as well as ample learning and growth opportunities. Our live studio is based in easily reachable, modern offices in Aalst, between Brussels and Ghent.

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