Process Manager

☞ Proximus Group

View: 155

Update day: 16-11-2025

Location: Brussels Brussels Capital

Category: IT - Software IT - Hardware / Networking Information Technology Executive management

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Job content

Proximus is active as a provider of digital services and communication solutions on the Belgian and international markets. We offer our customers a world of digital opportunities so that they can live better and work smarter. We do this by offering products and services tailored to the needs of every customer and by being a partner of citizens, companies and Belgian society in their digital evolution.

Proximus Group consists of the mother company Proximus SA and a growing network of subsidiary companies in the telecom and IT sectors, active in the Benelux and various other countries.

Responsibilities

  • Align, interact, and collaborate with customer, external partners, Proximus support teams, Consortium operation staff. You are the prime contact in case of incident escalations.
  • Provide Incident reporting and analysis on a weekly basis towards the customer.
  • Participate/ lead internal Consortium meetings.
  • Participate/ lead weekly operational meetings with the customer.
  • Interact with other process managers and provide input for SLM Reporting. (Corrective actions)
  • Support Consortium Service desk and interact with Proximus provisioning teams in the execution the Service request management process. Make recommendations for process improvement.
  • Maintain updates to process documentation and procedures.
  • Plan and execute continual improvements to the Incident and Availability processes.
  • Update and maintain availability plan and provide monthly availability reporting.

Profile

  • Experience with ITILv3, ITIL4 processes. Certification in the foundations is a must.
  • Experience in designing / maintaining ITIL processes.
  • Knowledge of ITSM tools such as Omnitracker / Service Now is a plus
  • Linguistic skills: Dutch + French + English (oral and written)

If you recognize yourself in these requirements, we are looking forward hearing from you!

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Deadline: 31-12-2025

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