Quality Manager

We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company’s services and solutions to fulfill their business needs.

For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.

A day in the life of a (IT) Quality Manager

As a (IT) Quality Manageryou will be a part of a vibrant team

Your main duties will be:

• Drive and own our KPI framework for measurement and reporting of service delivery quality, and ongoing monitoring and analysis of internal activities.
• Represent the Service Assurance/Quality topics for top management.
• Perform internal reviews, inspections and audits.
• Ensure that results of analysis are turned into improvements in cooperation with continual improvement and service delivery teams.
• Together with your team, provide process governance: ensuring SOPs (Standard Operating Procedures) are being followed and kept within SLA (Service Level Agreement).
• Take lead on service quality projects, reports, activities and deliverables.
• Drive optimizing the service delivery through an end-to-end defined service flow.
• Ensure that Priority Matrix for incident qualification and procedure handling is most efficient to the business need.
• Take ownership of task and responsibility distribution within the team, and liaison with senior management in finding the best ways to contribute to success.

If you have

• 4+ years of Quality Management experience required.
• 2+ years of proven track record of leading teams in the IT sector.
• Excellent analytical skills with ability to troubleshoot problems and find root causes
• Project Management experience is a plus.
• ITIL experience is a plus.
• Team player with strong desire to assist and share knowledge and help others shine and grow.
• Experience building reports and/or reporting frameworks in tools like Power BI, Excel or BO.
• Excellent communication and interpersonal skills.
• Ability to work independently, to easily adjust to changes, and stick to deadlines
• Strong, positive, pro-active problem-solving approach.
• Strong observation and diagnostic skills with ability to give professional feedback.
• Strong experience with PowerPoint, Excel and other presentation tools.
• Fluent in English and French (verbal and written)
• Previous experience in European Institutions is a plus.

…then this position is suitable for you!

This position comes with

• Competitive compensation packages
• Continuous learning (with the most modern methods - unlimited access to Udemy for Business), and fast career growth
• Interesting and challenging tasks within large-scale projects
• An international dynamic within a fast-paced working environment
• The opportunity to work in a diverse environment with talented colleagues

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.

The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft’s recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values:

Be the linkof a great team that forms a unique network across departments, countries and business units and operates with trust, open communication, transparency and respect.

We make it happenwith our expertise, accountability and solution-driven attitude. We always strive for improvement, always with an eye on the big picture.

We learn & evolveby embracing a cultureof building on our experiences, sharing our knowledge and developing our skills. We are always open to new ideas and invite all our colleagues to contribute with theirs.

We fuel creativityin every aspect of our everyday life at Netcompany - Intrasoft; in the solutions and products we design and the initiatives we undertake.

We share customer successby understanding their unique needs, corresponding to their vision, and exceeding their expectations.

#BePartOfSomethingGreat!

• Please submit your CV in English

All applications will be treated as strictly confidential