Social Media Expert

We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company’s services and solutions to fulfill their business needs.

For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.

A day in the life of aSocial Media Expert

As a Social Media Expert, you will be a part of a vibrant team whereas you will develop, monitor, and update a community management strategy in their respective country, with SMART objectives supported by KPIs. You will review all incoming community interactions on different social media platforms

Your main duties will be:

• Ensure continuous participation in online conversations and act as a mediator
• Engage pro-actively and provide meaningful responses in a timely manner covering the Representation’s social media accounts
• Interact with users of social media platforms to respond to their questions and suggestions in line with corporate objectives and priorities
• Identify threats and opportunities in user-generated content surrounding the Commission’s brand and reporting to internal stakeholders
• Map influencers and follow closely the social media activities of influential groups and individuals and alerting on possible threats and opportunities
• Provide recommendations on how to engage with such influential groups and individuals
• Identify disinformation narratives and suggest ways to respond to them
• Engage with criticism online, respond to dis- and misinformation about the EU
• Identify other social media mentions
• Provide support on central social media accounts for the corporate and localised campaigns
• Collaborate with the community managers in the central team and local communication agencies implementing communication campaigns
• Report on how our audiences interact with the content and flag alerts raised by social media users on hot topics and fake news to internal stakeholders and ensure integration of community management alerts and sentiment analysis into other reports
• Develop and maintain an internal network of contacts needed to manage and build social media communities
• Proactively suggest new ways to grow, care and engage with online communities (ex. new social media content and formats either from user-generated content or based on the requests coming from our audience)
• Use corporate tools to provide Community Management (Emplifi at the time of writing this document)
• Use corporate tools for regular social media listening and monitoring (TalkWalker at the time of writing this document)

By joining Netcompany - Intrasoft, a leading IT company, you will be part of a hub of 1.700+ tech enthusiasts in Greece. You will work using cutting-edge technologies that contribute to the design and delivery of solutions and products for challenging, large-scale IT projects, that affect the lives of millions of citizens around the globe.

If you have

• At least 5 years of professional experience of which at least 3 years of social media management experience,
• A university degree
• Excellent communication and writing skills
• Very good knowledge of English,
• A pro-European mind-set
• Passion for and strong understanding of social media and how online communities work
• Solid knowledge/understanding of EU affairs and priority topics of the European Commision (green, digital, economic recovery, solidarity with Ukraine, vaccination, EU in the world)
• Excellent knowledge of the social media landscape
• Good knowledge of political dynamics and landscape
• Sound political judgement
• Resilience
• Capacity to work under time constraints,
• Ability to research and draft simple and understandable replies to online users,
• Excellent coordination and organisational skills,
• Good presentation skills,
• Problem-solving attitude and flexible team player

…then this position is suitable for you!

It would also be a plus if you had

• Experience in managing or moderating an online community, either professionally or in spare time
• Knowledge how to tackle disinformation spreaders on social media
• Knowledge of tools such as TalkWalker, Emplifi
• Experience in working with influencers

This position comes with:

• Competitive compensation packages
• Continuous learning (with the most modern methods - unlimited access to Udemy for Business), and fast career growth
• Interesting and challenging tasks within large-scale projects
• An international dynamic within a fast-paced working environment
• The opportunity to work in a diverse environment with talented colleagues

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.

The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft’s recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values:

Be the linkof a great team that forms a unique network across departments, countries and business units and operates with trust, open communication, transparency and respect.

We make it happenwith our expertise, accountability and solution-driven attitude. We always strive for improvement, always with an eye on the big picture.

We learn & evolveby embracing a cultureof building on our experiences, sharing our knowledge and developing our skills. We are always open to new ideas and invite all our colleagues to contribute with theirs.

We fuel creativityin every aspect of our everyday life at Netcompany - Intrasoft; in the solutions and products we design and the initiatives we undertake.

We share customer successby understanding their unique needs, corresponding to their vision, and exceeding their expectations.

#BePartOfSomethingGreat!

• Please submit your CV in English

All applications will be treated as strictly confidential.

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