Scrum Master Customer Handling

☞ Oliver James Associates

View: 155

Update day: 16-11-2025

Location: Brussels Brussels Capital

Category: Production / Operation

Industry:

Job type: Interim

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Job content

Are you interested to work on the further digitalisation of our KYC (know your customer) / KYT (know your transactions processes for our customers ? We are looking for a Scrum Master to join the Customer Handling train.

You are continuously & actively striving to create & guard an optimal working environment for your team (wagon). You facilitate several scrum ceremonies. You support the Product Owner to create & update the product backlog. You keep a close eye on the stability & performance of the assets & applications which your wagon provides to our end-users: you take action where required, according to applicable SLA’s & criteria. You inspire & support the team to take ownership & organize itself as good as possible. You provide opportunities & possibilities to your team to grow & install an agile mindset of continuous improvement. You monitor the maintenance- & projectbudgets of your team & report back to the involved stakeholders, including any actions you deem necessary. You are the first contact for the teamplanning, from feasibility to release in production.

You have the talent to coach a team and colleagues to improve the agile & SAFE mindset and way of working. But you go further then theory, you have hands on & practical experience in implementing Agile working (within SAFE context) in a pragmatic way. You are an excellent facilitator & motivator, hence very communicative. You have professional experience in a delivery environment. You are able to work in a volatile & fast-changing environment, while continuous looking for improvement & maintaining top notch quality. You are a true teamplayer. You have a "we can do it"-attitude, positive, creative & pro-active. You like a challenge & you want to learn. You have experience in financial services industrie & with teams of 15+ FTE.
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Deadline: 31-12-2025

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