SDM - Placeholder

View: 135

Update day: 26-11-2025

Location: Sint-Niklaas East Flanders

Category: Executive management Mechanical / Technical Maintenance

Industry:

Job type: Voltijds

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Job content

Responsibilities:

As our Service Delivery Manager, you will:

Oversee Global Service Delivery activities for your customers to Ensure Services Objectives are met within SLA and Quality
Conduct period reviews with customers to follow-up on reported Incidents and specific requests
Organize Major interventions, such as system upgrades, configuration changes and preventive maintenance on Customer Networks
Communicate with all levels of engineering and operations management on technical solutions
Ensure technical and operational alignment between the customer and various internal departments
Be the first level of hierarchical escalation for customer complaints related to delivered services
Represent the customer in the Global STE iDirect organization
Work independently and seeks creative solutions and alternatives to unusual and difficult problems
Standardize Service Metrics and best practices for Service Delivery activities
Provide consistent thought leadership
Drive continuous improvement in tools and processes in the scope of Service Delivery
Keep track of lessons learned and shares those lessons within the organization
Inspire coworkers to attain goals and pursue excellence
Provide status reports and deliver presentations to leadership team and other stakeholders

Qualifications:

As a prerequisite to become a Service Delivery Manager you:

Hold a bachelor’s or master’s degree in Engineering (Computer Sciences, Telecommunication, Aerospace, ...)
Have relevant experience in a technical support, system engineering or project management role
Have practical knowledge and/or working experience in one of the following areas:

Broadcasting and contribution to radio and TV content (DTH, DVB, DSNG, MPEG,…)
Computer systems, network systems and broadband access (TCP/IP, VoIP, VPN, QoS,..)
Satellite communication, ground stations, RF, link budgets, VSAT, …

Continuously strive for Customer Success
Love to communicate with a broad range of technical experts and to share information
Are inquisitive and like to learn daily
Able to understand, track, drill-down and question activities and issues in all functional areas.

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