Service Delivery Manager | IT Service Management Expert | Senior Service Manager | Service Level Manager

☞ NCIM Groep

View: 103

Update day: 27-11-2025

Location: Braine-l’Alleud Walloon Brabant

Category: Executive management IT - Software Planning / Projects

Industry: IT Services IT Consulting Defense Space Manufacturing Military International Affairs

Position: Mid-Senior level

Job type: Contract

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Multiple Roles in Service Management (NATO - NCI Agency Locations)

! SECURITY CLEARANCE IS REQUIRED !

I currently have several exciting openings within the field of IT Service Management across NATO environments. These roles are ideal for professionals with strong ITIL backgrounds, experience in service delivery, KPI & SLA management, and a passion for continuous improvement.

???? C004039 – Service Level Manager

Location: Braine L’Alleud, Belgium

Key Focus: SLA negotiations, KPI monitoring, CSI initiatives, service continuity, and contract management.

Requirements:

  • Bachelor’s + 3 years of experience (or 10 years without a degree)
  • Strong ITIL background, SLA/OLA expertise, and BI reporting skills

???? C004155 – Service Level Manager (Dashboards)

Location: Northwood, United Kingdom

Key Focus: Cybersecurity KPIs, KQIs, dashboard design and automation, stakeholder coordination

Requirements:

  • BSc or 10+ years of relevant experience
  • Proven experience with Cyber Security dashboards and KPI frameworks
  • ITIL, UX design, and BI tool expertise

???? C004001 – Senior Service Manager

Location: Braine L’Alleud, Belgium

Key Focus: Managing Deployable CIS infrastructure, configuration & change management, risk assessments, and SLA support

Requirements:

  • Bachelor’s degree or 10+ years of experience
  • Strong leadership, configuration/change management, and O&M budgeting
  • ITIL Intermediate or Managing Professional preferred

???? OCIO-0059 – IT Service Management Expert

Location: Brussels, Belgium

Key Focus: Lead ITSM maturity assessments, service strategy coordination, performance framework updates, and stakeholder engagement

Requirements:

  • ITIL v4 Practice Manager or Managing Professional
  • Experience in service strategy, transition, and governance
  • Excellent stakeholder communication and documentation skills

???? C004147 & C004148 – Service Delivery Managers (2 roles)

Location: Braine L’Alleud, Belgium

Key Focus: Service delivery monitoring, incident/problem management, service costing, and stakeholder relationship management

Requirements:

  • Bachelor’s degree + 3 years of experience or 10+ years of hands-on service delivery experience
  • Knowledge of Microsoft collaboration tools, cloud services, and ITIL v4 Foundation certified

???? Know someone who might be a great fit? Please feel free to share or repost this vacancy!

???? Interested candidates can reach out directly for more details or application guidance.

Let’s connect and explore how you can make an impact!

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Deadline: 11-01-2026

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