Service Manager Datacenter, Infra, Cloud en Netwerk

Werkgever

Werkgever details

Our client is a main provider of software developing services in the transport industry, based in Brussels with offices close to a main railway station.

Functieomschrijving

• You will manage and optimize the Infrastructure, Cloud environment & Network. You will ensure the follow-up of these domains according to the agreed SLA’s and OLA’s including follow-up of the financial budget;
• You will report to the Team Lead Business Service Management and you will work in cooperation with the Architecture-, Network- , Data Center - and Infrastructure teams;
• You will negotiate and monitor SLA’s/OLA’s to ensure continuity of services;.
• You will coordinate the actions internally and you will guarantee follow up;
• You will align with all stakeholders involved in preparation for the Service Review Meetings which you will organize;
• You will follow up and inform the internal stakeholders regarding the following domains : Problem Management, Change Management including Service Requests, Incident Management, Release Management Process and Service (Level) Management;
• You will distribute reports as agreed in Governance : progress reports, SLA reports, planned interventions and ad hoc reports;
• You will manage our client’s relationships completely, you will act as SPOC;
• You will collect the improvement proposals from the customer/supplier with regard to the existing services and you will communicate them internally.
• You will manage and monitor knowledge of services and you will stay informed of best practices and trends in the service management market and technological developments in the market.

Vereiste ervaring

• You have at least a Bachelor degree, preferably in IT;
• You have at least 10 years of relevant professional experience;
• You have in-depth knowledge of IT Infrastructure, Cloud, Data Center & Network;
• You have knowledge of Service Reviews and SLA/OLA reporting;
• You have in-depth knowledge of ITIL /IT4IT Service Management, both internally and at customers side;
• You have excellent MS Excel skills;
• You have good communication skills, you are able to build and maintain relation networks, you can act in an organization-sensitive manner, and you can monitor progress;
• You are fluent in Dutch and French, you have at least passive knowledge of English.

Aanbod

• A challenging job in a fast growing and dynamic IT organization;
• An employer with a clear social benefit and a well-defined strategy;
• An intellectual challenge, including the possibility to follow relevant training courses, both internally and externally;
• A competitive salary package included several fringe benefits such as a company car, group- & health insurance, etc. … with a very interesting financial compensation if you are not interested to drive a company car, as part of our client’s policy;
• A healthy work-life balance with at least 1 day of telework/week.