Service Manager Infrastructure, Cloud & Network

☞ YPTO

View: 125

Update day: 26-11-2025

Location: Anderlecht Brussels Capital

Category: Executive management

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Job content

You manage the customer (SNCB/NMBS) and the supplier relationships from a to z and you act as SPOC.

You manage and optimize the Infrastructure, Cloud environment & Network. You ensure the follow-up of these domains according to the agreed SLA’s and OLA’s including follow-up of the financial budget.

You report to the Team Lead Business Service Management and work in co-operation with the Architecture teams, Network teams, Data Center teams and the Infrastructure teams.

Your role

Your main responsibilities are:

  • Negotiate and monitor SLAs/OLA’s with the customer/supplier to ensure continuity of services.
  • Coordinate the actions internally and follow them up (budget adjustment, adaptation processes, communication, ...)
  • Align with stakeholders involved (BRM, Architects , Team leads, Manager ...) in preparation for the topics to be discussed with customer/suppliers and organize the Service Review Meetings.
  • Follow up and inform the internal stakeholders regarding the following domains: Problem Management, Change Management including Service Requests, Incident Management, Release Management Process, Service (Level) Management.
  • Distribute reports as agreed in Governance, progress reports (interim and monthly), SLA reports, planned interventions and ad hoc reports.
  • Continuous improvement: collect the improvement proposals from the customer/supplier with regard to the existing services and communicate them internally.
  • Manage/monitor knowledge of services and stay informed of best practices/trends in the service management market and technological developments in the market.


Your profile

  • Master degree or equivalent through experience
  • At least 10 years of relevant experience and in-depth knowledge of IT Infrastructure, Cloud, Data Center & Network
  • Knowledge of Service Reviews and SLA reporting formatting and interpretation
  • In-depth knowledge of ITIL /IT4IT Service Management / processes, both internally and at the customer side
  • Knowledge of Dutch, French and English
  • Excellent MS Excel skills (realize studies and analysis)
  • Good communicator, conflict handling, building and maintaining relation networks, acting in an organization-sensitive manner, monitor progress
  • Taking responsibility, working in all openness, being committed, focusing on the customer


What we offer

  • Jaarlijkse premie
  • Bonus: 10%
  • Bedrijfswagen
  • Abonnement openbaar vervoer (Mobib of trein)
  • Forfaitaire onkostenvergoeding
  • Maaltijdcheques
  • Sinterklaascheque
  • Groepsverzekering Vivium
  • Telewerk: momenteel fulltime door corona, voordien 1 dag per week maar we evolueren naar een meer flexibel systeem
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Deadline: 10-01-2026

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