Service Supervisor - Hasselt

☞ Tesla

View: 110

Update day: 26-11-2025

Location: Hasselt Limburg

Category: Other

Industry: Renewable Energy Semiconductor Manufacturing Motor Vehicle Manufacturing Utilities

Position: Mid-Senior level

Job type: Full-time

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Job content

What To Expect
Service Supervisors are the front-line leaders of our Service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations as well as proactively developing team members to reach their full potential.

What You’ll Do
  • Oversee and lead Service Advisors and Parts Advisors to achieve KPIs including, but not limited to, customer satisfaction, productivity, Fix Right First Time, profitability, and cost savings
  • Monitor performance consistently and be responsible for quality within your team, reporting progress to management daily, together with any specific incidents
  • Identify any roadblocks disturbing workflow and ensure that everyone has the tools and training to perform their role successfully
  • Hold daily meetings with the team and one-to-ones sessions, outlining expectations and workload for the day ahead
  • Manage complex escalations together with your team, confidently resolving and defusing difficult conversations across all communication channels
  • Possess advanced knowledge of pulling vehicle logs and submitting for remote diagnosis and repair, accurately recording repair orders, interactions, and data into our systems, finalizing invoicing and payment
  • Support in reviewing jobs that are planned for the day and week, and help ensure the parts inventory and planned jobs are harmonizing
  • Accurately record parts transactions and data into the system, maintaining excellent attention to detail and escalating any issues

    • What You’ll Bring
  • Proven ability to lead by example and be innovative with processes and efficiencies
  • Problem solving initiative to fix problems when they arise, but also understand why and how they happened
  • Ability and desire to lead, trust and motivate your team, to engage and facilitate others to achieve and succeed
  • Able to communicate, read and write effectively in English and Dutch
  • Digitally savvy – ability to adopt and adapt quickly to new technology and systems
  • Must have and continue to maintain a valid driving license and safe driving record
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    Deadline: 10-01-2026

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