System Administrator

NATO offers you more than a job. It gives you a mission: building peace and security for one billion people in Europe and North America. The NATO Communications & Information Agency (NCIA) is leading NATO’s Digital Endeavour. The System Administrator for UCC Services will be part the newly formed NATO Digital Workplace (NDW). The post is located in Brain l’Alloud, Belgium.

Who we are:

NCIA acquire , deploy and defend communications systems for NATO’s political decision-makers and Commands ; the Agency is on the frontlines against cyber-attacks, working closely with governments and industry to prevent future debilitating attacks.

We are NATO’s technology and cyber leaders, helping NATO Nations to communicate and work together in smarter ways. Our work is challenging and meaningful, and you will develop and apply your expertise as part of a dynamic international team of civilian and military professionals.

The role:

The mission of NDW is to empower NATO employees with the services and tools to digitally connect, communicate and collaborate. This newly created role will be part of the Unified Communications and Collaboration (UCC) services team who are enabling NATO and NATOs’ nation staff to communicate effectively. The System Administrator will be the SME for Skype for Business and eventually MS Teams within NATO.

The System Administrator will provide expertise for collaboration tools primarily based on Microsoft Skype for Business and/or Teams having taking responsibility for their lifecycle from deployment, maintenance and decommission across NATO. The Support Technician will also support the Day-to-day administration and monitoring of NATO’s centralized e-mail environment. Part of an international team the System Administrator will provide 2 nd and 3 rd level support of troubleshooting, evaluating and responding to incidents and service requests for Skype for Business, e-mail environment and in time MS Teams.

What do we offer?

• Genuinely meaningful work as part of the most successful alliance in history
• Initial three year contract with competitive monthly tax-free salary and household & children’s allowances
• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave
• Excellent private health insurance scheme
• Generous annual leave of 30 days plus official holidays
• Retirement Pension Plan
  

About you:

You have a strong team ethic and a curiosity and willingness to learn. You have great analytical and trouble shooting skills, able to speak your mind as well as listen to other, you also have:

• At least 3 years of recent experience in the technical management and day-by-day support of a large Skype for Business infrastructure or Microsoft Teams services in enterprise environment
• Detailed knowledge and proven working experience of Microsoft Windows Server Systems (2016/2019) in multi-forest environment
• Working knowledge of directory services such as Active Directory, and DNS
• Sound knowledge of TCP/IP based networks and related protocols
• Working knowledge of enterprise level email systems based on Microsoft Exchange infrastructure
• Practical experience of Windows scripting and the Skype for Business Management Shell;
• Good understanding of LAN security, Internet security and protection mechanisms;
• Experience in Incident and Problem Management
• Microsoft certification in Microsoft Skype for Business or M365 services
• Experience in management of non-Microsoft Unified Collaboration products
• Sound knowledge of network troubleshooting techniques, including packet inspection
• ITIL Foundation certificate
  

For a full list of duties, you can review the full job description here . To learn more about NCI Agency, our mission and goals take a few moments to visit our website .

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