Technical Support Engineer

☞ Synergie Belgium

View: 150

Update day: 26-11-2025

Location: Mechelen Antwerp

Category: IT - Software

Industry: IT Services IT Consulting Motor Vehicle Manufacturing Financial Services

Position: Entry level

Job type: Full-time

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Job content

The Technical Support team provides technical support to the customers. When experiencing unexpected behavior regarding a domotics system, customers request Technical Support to determine and resolve the problem. The Technical Support team is also the first team that is contacted for global questions regarding our products. Our team communicates the best practices with the customers so that they can make optimal use of our products. Customer satisfaction is priority number one.

As Technical support engineer, it would be your job to support internal and external projects. Which means you:
  • Take ownership of technical challenges and technical projects;
  • Provide support, guidance and information, both on a hard and a software level;
  • Support complex implementations;
  • Visit installation in the complete EMEA region to investigate and help solving issues;
  • Troubleshoot both internal and external problems; Find solutions for more complex challenges. Detect, define and fix the problem;
  • Optimize and restore system and network issues that occur on technical level.
WAT ZOEKEN WE?
  • Excellent communication skills in English.
  • A bachelor’s degree in ICT (system and network engineering), ideally with a specialization electronics. Or equal experience;
  • Experience with programming. Experience with C#
  • You have significant interest in home automation and automatic control systems. You are a hands-on, problem-solving, analytical mind with a customer and commercial mindset. As a well-organized team player, you are eager to learn and continuously improve your knowledge.
WAT BIEDEN WE?
  • A dynamic and enthusiastic working environment.
  • A full-time and varied job in an international company.
  • A salary in line with the market. On top of that, extra-legal benefits such as luncheon vouchers, pension and hospitalisation insurance.
  • A comprehensive training package to further develop you as a member of the family.
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Deadline: 10-01-2026

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