Technical Support Specialist (Belgium)

Experlogix is looking for a Technical Support Specialist to join our Xpertdoc Support Team in Belgium to provide responsive technical guidance and software support to our Xpertdoc customers worldwide. Alongside three colleagues in Belgium, you will be working together with your colleagues in Canada, and with customers located throughout EMEA and Asia on a daily basis. You will leverage your technical skills and expertise with your excellent custom service and communication skills to provide timely and knowledgeable technical support. If you are looking for a great career opportunity to specialize in state-of-the-art software products for an international company, we want to hear from you!

The Level 1 Technical Support Specialist is responsible for technical support and communication with Xpertdoc’s existing customers within Europe and needs to:

• Maintain strong customer relationships by providing quality service to customers.
• Establish and maintain a knowledge base and forum to support clients.
• Monitor the arrival of tickets and offer troubleshooting (level 1).
• Inform customers of the status of application availability (cloud services).
• Provide emergency technical support outside of regular business hours.

Job Requirements

Candidates must have demonstrated work experience that includes a combination of the following skill set and experience:

• Experience analysing and resolving support issues.
• Detail oriented, demonstrated ability to effectively troubleshoot technical issues.
• Enjoy communicating with customers to resolve technical issues.
• Customer focused with a drive for excellent customer satisfaction.
• High energy, self-motivated with the ability to work autonomously.
• You are social, a strong communicator and eager to learn.
• Excellent verbal, written, and listening skills in English.
• Basic verbal, written and listening skills in Dutch.
• Excellent technical writing skills.

What is Xpertdoc

Powerful Document Automation for mid to large size Business Users. Whether you need to create simple or complex document templates, capture customer information and data, store and manage enterprise content, electronically sign documents, or generate documents interactively, in batches or through automated flows, Xpertdoc provides robust features empowering your business users to simplify, optimize and automate any document processes. Xpertdoc is a product of the Experlogix company. Please check out https://www.xpertdoc.com/ for more information

Why Experlogix

• You will be working with a great team of motivated and skilled people to collaborate with.
• We have a great work environment where apart from working hard, there is enough room for fun and relaxation.
• You will have the availability for personal development by following courses and trainings.
• You will be working in a challenging work environment.
• We are named a Top 10 Dynamics Marketplace solution by Microsoft for the 4th consecutive year and as one of the best software and services companies in the Silicon Slopes.
• Record breaking company growth over the last several years; with rewarding opportunities to see your contributions directly enhance the core product and positively impact customers.

Location

You will work from Xpertdoc EMEA HQ in Temse but will also be trained and supported by team members based in Canada.