Support Engineer

My client is an international leader in minerals product for industry. Provides high value-added functional solutions for a wide range of industries, from construction and agriculture to consumer goods.

• Provide technical support. Answering support queries either onsite or via phone or email

• Maintain a high degree of customer service for all support queries

• Take ownership of user problems from the ITSM ticketing tool

• Implement, managing and maintaining workstations

• Perform installations, upgrades & deployment of workstations to Microsoft Windows 10

• Troubleshooting & Problem solving of Workstation related problems

• Imaging and preparing assets such as laptops and mobile devices for deployment to users, ensuring assets are tagged and entered into the asset management system

• Carrying out routine maintenance of IT systems

• Support users in the use of Computer equipment by providing necessary training and advice

• Local assistance for the L2/L3 System Administrators (Server, Network, Application, ERP)

• Ensure Service Level Agrerement are adhered too

• Local contact person for assistance in IT

• Travels on sites located in Germany (15% to 20% of the time)

• At least 3 years of experience in IT Support

• English and German speaking

• Microsoft advanced knowledge (workstations and servers)

• Administration experience of MS Active Directory users & groups, policies and management concepts

• Helpdesk Experience (ServiceNow)

• Excellent Interpersonal skills

• Outstanding Client Service Skills

• Pro-active skills

• Driving License

• An attractive salary

• A company car and fuel card

• Full insurance

• Meal vouchers

• Homeworking