Group Head (Workspace Services)

Job content

NATO offers you more than a job. It gives you a mission: building peace and security for one billion people in Europe and North America. The NATO Communications & Information Agency is leading NATO’s Digital Endeavour. We are NATO’s technology and cyber leaders, helping NATO Nations to communicate and work together in smarter ways. Our work is challenging and meaningful, and you will develop and apply your expertise as part of a dynamic international team of civilian and military professionals.

About The Job

Based in Braine L’Alleud, Belgium you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will be leading the Workspace Services Group of the NATO Digital Workplace Centre. NATO Digital Workplace Centre (NDWC) is providing across the NATO Enterprise operational consultation and collaboration services that comprise the current Digital Workplace, across all content classifications and security domains, for desktop computing, mail, instant messaging, video teleconference (VTC), content services platforms, telephony, printing and mobility services. The 145+ strong NDWC is led from its headquarter location in the Agency campus in The Hague (Netherlands). The majority of the technical staff and technical capabilities are located in Agency facilities in Mons and Braine L’Alleud (Belgium) and Oeiras (Portugal).

Within the NDW Centre, the Workspace Services Group is responsible for the lifecycle and in-service support of End-User devices (i.e. Desktops/Laptops/Tablets), Printers, Scanners, Plotters and Mobile Telephony services across the NATO Enterprise. In close coordination with distributed support teams, workspace team’s main focus is to provide 24/7 timely response to Incidents and service requests coupled with a continuous effort to provide end-users with a state-of-art digital work experience (in-office and mobile).

You will report directly to the Chief of the NATO Digital Workplace Centre. You will be responsible to lead the Workspace Services Group and to ensure delivery and integrity of Workspace Services, regardless of where the technology components, processes or professional capabilities reside.

By leading a team of around 30 motivated and professional IT service delivery specialists and in close collaboration with the Service Delivery Managers in your group, you will be responsible for the continual service improvement, budget planning and execution, workload/work capacity management, and the establishing of yearly Service/Operational Level Agreements for the services in your area of responsibility.

For a full list of duties, please review the job description here .

Please note that internally the job title is Service Area Owner (Workspace Services).

About You

We’re looking for a talented and knowledgeable Group Head (Workspace Services) with ideally a Master of Science (MSc) Degree and 8 years of post-related experience. A different qualification coupled with particularly relevant experience may also be considered.

You Should Have

• Experience in the management of individuals and teams
• At least 3 years’ experience as a project team leader in major CIS projects
• Good knowledge of project management
• Proven ability to communicate effectively orally and in writing with good briefing skills
• Sound practical experience in design, implementation, support, testing and maintenance of Workplace services
• ITIL v3/v4 Foundation Certification
• Experience with the outsourcing of services
• Sound practical knowledge and experience of service delivery and service provisioning policies, methodologies, processes and tools
• Knowledge and experience in state-of-the-art technologies relevant to the work, including international, commercial/industrial standards for information processing and transfer of information
  

Knowledge of English, both written and spoken, is essential.

Competencies

The NCI Agency is looking for individuals have tangible experience and knowledge in following areas:

• Deciding and Initiating Action
• Adhering to Principles and Values
• Relating and Networking
• Formulating Strategies and Concepts
  

What do we offer?

• Genuinely meaningful work as part of the most successful alliance in history
• 3 year contract with competitive tax-free salary and household and children’s allowances
• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave
• Excellent private health insurance scheme
• Generous annual leave of 30 days plus official holidays
• Pension Scheme
  

Primary Location

Belgium-Braine l’Alleud

NATO Body

NATO Communications and Information Agency (NCI Agency)

Schedule

Full-time

Salary (Pay Basis)

8,206.40

Grade

NATO Grade G20