Product Support Representative (m/f/d)

☞ DuPont

View: 110

Update day: 25-11-2025

Location: Mechelen Antwerp

Category: IT - Software

Industry: Biotechnology Research Chemical Manufacturing Farming

Job type: Full-time

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Job content

At DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world.

If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you!

WHY JOIN US?

Our purpose is to empower the world with essential innovations to thrive. We work on things that matter!

Have the Opportunity to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career. We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results.

Get to Experience a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all!

Get to know ourPurpose and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.

Our global team is looking for new colleagues to help shape the future! You will join the DuPont team that provides technical and product support in a Contact Center environment, on behalf of DuPont businesses.

Your key responsibilities will be:

  • Problem solving through phone and email interactions for all DuPont businesses:
Product and technical support

Issue Handling – Media Events and Divested Businesses

Manage Privacy Notification Requests

Provide Corporate Directory Assistance for DuPont

Safety Data Sheet Requests

Sample Requests

Sales Support Tasks

  • Document customer inquiries in Salesforce.com application for business purposes and to count towards monthly metrics.
  • Maintain daily contact with product stewards, technical service, and (global) DuPont employees in support of resolving customer requests.
  • Attend all compulsory training. Responsible for identifying and taking action on self-development training.
Requirements:

  • Bachelor’s Degree
  • Previous Contact Center experience
  • Ability to work towards deadlines, multi-task, and prioritize projects
  • High level of accuracy and detail oriented
  • Strong listening, oral and written communication skills
  • Proficient in Microsoft Office; Excel®, Word® and PowerPoint®
  • Experience with Customer Relationship Management (CRM) tools; Salesforce.com
  • Familiarity and interest in the building and construction industry
  • Cultural awareness and ability to work with a diverse group of people
  • Fluent in German and English – both oral and written communications
  • Fluent in Italian, Spanish, French or Dutch – a plus – both oral and written communications
You will also be required to demonstrate solid performance in the following skills:

  • Deliver quality Customer service
  • Communicate (written, listening & verbal) with proven ability to interface well with a wide variety of people.
  • Make decisions and resolve issues
  • Maintain daily contact with product stewards, technical service, REACH leader, and (global) DuPont employees in support of resolving customer requests.
  • Demonstrate proficiency in navigating software applications
  • Multi-task between phone and electronic requests from customers and businesses
  • Display accountability, initiative for action, ability to remove road blocks and capability to work independently to achieve results
  • Contribute to team output through cooperation, participation, and a commitment to shared vision and goals
Join our Talent Community to stay connected with us!

Join our Talent Community to stay connected with us!

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.
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Deadline: 09-01-2026

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