SAP Continuous Improvement Officer (Customer Service)

Job content

The CompanyThe world leader in mineral-based specialty solutions for industry, with over 16,000 employees and over 200 sites worldwide, Imerys delivers high value-added, functional solutions to diversified set of industrial sectors, from processing industries to consumer goods. The Group draws on its knowledge of applications, technological expertise and its material science know-how to deliver solutions based on beneficiation of its mineral resources, synthetic minerals and formulations. These contribute essential properties to customers’ products and performance, including refractoriness, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.If you want to grow your skills and develop your career, find out more at www.imerys.comThe PositionSAP Continuous Improvement Officer (Customer Service)Job SummaryRolePart Of The Business Area Performance Mineral EMEA (3500 Employees, 80 Plants, 25 Countries & 1,2 Bn€ Revenue), Which Is Under The SAP 4 Hana Deployment, The SAP Continuous Improvement Manager For Customer Service Stream

• Is Part of the Business Planning & Supply Chain (BP&SC) teams of the Business Area, reporting to the Customer experience team which focuses on process & tool improvement for overall Business Planning and Supply Chain scope
• Is The point of contact of the business area for SAP to support both the sites already deployed and those under SAP deployment. The SAP Continuous Improvement Manager works hand in hand with the Corporate project team for SAP deployment and the main stakeholders of the Business Area
• Referent in his/her field of expertise, this position ensures also the training sessions beyond the training provided by Corporate project team for SAP deployment and ensures in a permanent manner the knowledge transfer between the SAP users

Responsibilities

• As a referent in the Business Area Performance Minerals EMEA, the SAP Continuous Improvement Manager makes sure that all the processes / functionalities / data are well available in SAP to ensure a smooth business continuity ("order to cash" scope)
• Is involved in the preparation of the new SAP waves of deployment but not as a key users but as a overall coordinator to ensure the standardization of the ways of working with the former waves
• Supports the users of the former waves to be sure that the knowledge is well anchored, ensures additional support and contributes to action plan and request follow up (ticketing system)
• In charge of making sure that all the SAP users in the Performance Minerals EMEA perimeter are well trained and apply the SAP good practices (newcomers included)
• Ensures knowledge sharing across the Business Area by facilitating regular webinars / good practices sharing events
• Point of contact for each new SAP evolution : coordinates with the Corporate project team for the specification requirements description, tests the development and trains the users.
• Proposes improvements in SAP to ease the life of the users and therefore interacts with the other teams in charge of automation (Robotic Process Automation, Cost Controlling teams…) and then coordinates the implementation
• Works closely with the SAP Transport Management Coordinator team to build a robust end to end system
• Designs reporting tools on the efficiency of the "Order to Cash" flows and updates / shares them.
• Leads continuous improvement projects to improve overall efficiency
• Interacts beyond the Performance Minerals EMEA perimeter with the other Group Business Areas to benchmark and identify new solutions

Accountability

• Fluidity of the Order to Cash processes (i.e: time to answer to the Customer about delivery date)
• SAP Order to Cash knowledge & good use by the Customer Service teams (front and back office teams)

Title, position in the organization & grading

• Title: SAP Continuous Improvement Manager
• Reporting to: Customer Experience Manager
• Location: France or Belgium, based on a relevant Imerys site or office with travel requirement

Competencies & ExperienceKey competencies

• SAP Order to Cash stream knowledge
• Good understanding of customer service
• Strong IT capabilities (Experience with SAP 4 Hana ; Google suite knowledge a plus)
• Problem solver & facilitator
• Very good communication skills
• At ease in a matrix environment with cross functional interactions
• Autonomous, comfortable with remote management
• Rigorous
• Pedagogic
• Fluent in English, any other language is a plus
• Continuous improvement oriented
• Ability to challenge the status quo
• Capacity to drive change and facilitate change management
• Ability to go beyond his/her field of expertise

Ideal background/ experience

• Bachelor with IT specialization or Masters degree in Business administration with Data management specialty or Information Systems
• Previous experience in project management
• Former experience in training facilitation is a plus

Position TypeFull timeandPermanentOnly technical issues will be monitored through the below inbox:recruiting.support@ imerys.comPLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED.To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.