User Assistant normal
View: 140
Update day: 26-11-2025
Location: Brussels Brussels Capital
Category: Mechanical / Technical Maintenance
Industry: IT
Job content
JOB DESCRIPTION
As per client’s request:
- Experience in end-user assistance
- Excellent communication and writing skills (English B2)
- Experience in writing technical documentation
- Experience in communicating with various stakeholders (orally and in writing)
- Knowledge of Drupal 8
- Experience with Wikis and a ticketing system (knowledge of JIRA would be an asset)
- Basic knowledge of web technologies: browsers, URLs, DNS, CSS, HTML, Javascript...
JOB REQUIREMENTS
Technical annex:
Provides user guidance and support regarding the use of digital solutions to carry out their tasks
Monitors service quality
Devises and writes user documentation for information systems used by the contracting authority (e.g. Drupal, web analytics, etc.)
Devises and provides training courses about information systems used by the contracting authority
Coordinates the user assistance help desk
Deadline: 10-01-2026
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