Information Technology Desktop Support

Visualizza: 100

Giorno di aggiornamento: 06-11-2025

Località: Lessines Hainaut

Categoria: IT - Software

Industria: Technology Information Media

Posizione: Associate

Tipo di lavoro: Contract

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Contenuto del lavoro

Key Responsibilities:

Respond to user support requests via phone, email, or ticketing system in a timely manner.
Install, configure, and maintain desktops, laptops, printers, and other peripherals.
Troubleshoot hardware, software, and networking issues.
Set up user accounts, permissions, and passwords in accordance with company policies.
Maintain asset inventory and ensure proper documentation of support procedures.
Support Office 365, Windows 10/11, and various enterprise applications.
Assist in onboarding/offboarding employees with necessary hardware and access.
Provide support for remote users via VPN and remote desktop tools.
Escalate unresolved issues to higher-level support teams as needed.
Maintain security and compliance standards on end-user devices.
SCCM
Active directory
service now ticketing tool

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